It’s taken rather longer than a month for Meta-owned WhatsApp to commit to address complaints swirling around how it imposes terms of service on users but the European Commission has just announced that the messaging platform has agreed to improve how it communicates to users and presents future ToS updates. Early in 2021, WhatsApp triggered a major user backlash after it pushed out an aggressive and confusingly worded update to its ToS that required users to accept the update in order to continue using the platform without making it clear what exactly was changing. The episode caused widespread confusion and drove some users to ditch the platform altogether — with rivals like Signal and Telegram reporting a surge in adoption.
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